Course 2009-2010 a.y.



Department of Management

Course taught in English

Go to class group/s: 31
MM-LS (6 credits - II sem. - AI) - AFC-LS (6 credits - II sem. - AI) - CLAPI-LS (6 credits - II sem. - AI) - CLEFIN-LS (6 credits - II sem. - AI) - CLELI-LS (6 credits - II sem. - AI) - DES-LS (6 credits - II sem. - AI) - CLG-LS (6 credits - II sem. - AI) - M-LS (6 credits - II sem. - AI) - IM-LS (6 credits - II sem. - AI) - ACME-LS (6 credits - II sem. - AI) - EMIT-LS (6 credits - II sem. - AI)
Course Director:

Classes: 31 (II sem.)

Course Objectives

Information technology services (consulting + outsourcing) account for 16% of all exports of India, according to the Economist, a country that with giants like Infosys, Wipro and Tata Consulting has made IT Services their flagship industry in the international competition. This bunch of new aggressive competitors (the Indian "Tigers") are now earthquaking the competitive landscape of consulting firms like Accenture, IBM Global Services, Cap Gemini, Deloitte, A.T. Kearney. IT consulting is a reality managers cannot avoid: the competence in designing and running information systems is often provided by skilled service based organizations that master information technologies and do both the strategic and operative work for you. Thus lots of the innovation and capital investments pass through the complex relationship established by clients and their IT partners.

The management consulting field is dominated by IT services. This course provides a framework for managing IT consulting projects assuming either the perspective of the service provider (the IT Consulting firm) and the client. Understanding what IT consulting ultimately is requires a focusing on what are the tools used by these organizations, their models and service approaches: business processes redesign, information system design, ERP implementation, change management, outsourcing. The learning experience will include training on process design tools like Aris and Sap, two of the leading software platforms in businesses.

Course Content Summary

  • Professional service firm management: definitions and characteristics
  • The role of IT services in the service economy: a global outlook of a global industry
  • Preparing / answering to a Request for Proposal from a major client
  • Business process redesign tools: an organizational perspective with the Aris platform
  • Feasibility studies, business requirements and outsourcing
  • ERP Implementation

Detailed Description of Assessment Methods

Per i frequentanti
Gli studenti saranno valutati sulla base dei risultati di un esame scritto e di un lavoro di gruppo.
Non sono previste prove intermedie.
Per i non frequentanti
Esame scritto. L'esame verterà sui due libri di testo.
Non sono previste prove intermedie.


Per i frequentanti
  • Avison D., Fitzgerald G. (2007), Information System Development, McGraw Hill, 4th edition

Per i non frequentanti

  • Dangerous Enthusiasms: E-government, Computer Failure and Information Systems Development by Tony Dale and Shaun Goldfinch, 2006
  • Avison D., Fitzgerald G. (2007), Information System Development, McGraw Hill, 4th edition
Exam textbooks & Online Articles (check availability at the Library)
Last change 09/04/2009 16:17