Course 2025-2026 a.y.

21004 - BEHAVIOURAL SKILLS SEMINARS Inclusive communication in multicultural environments

Department of Management and Technology

Course taught in English
47
FIN (2 credits - I sem. - OB  |  SECS-P/10)
Course Director:
SILVIA BAGDADLI

Classes: 47 (I sem.)
Instructors:
Class 47: DIEGO JANNACE


Mission & Content Summary

MISSION

The evolution of the global context requires the development of managerial skills that are aimed at integrating knowledge between team members and organizational actors in order to develop innovative solutions. The ability to read the multicultural context and to integrate different sources of information represent pivotal elements to achieve and present innovative and inclusive solutions.

CONTENT SUMMARY

This seminar aims at sensitizing students to the topics of effective collaboration and inclusive communication in multicultural environments. We will use different approaches, ranging from lectures to practical exercises and presentations. The seminar will offer the opportunity to “learn by doing”, testing the actual skills needed to oversee both the achievement of group goals and to effectively present the outcomes. Students will be required to collaborate in preparing a presentation (on a specific topic) and to make a speech in front of the rest of the class. The seminar is held in class and it is structured as follows:

 

 

Content

 

Module 1 – Share and integrate knowledge: inclusive communication in multicultural environments

 

Module 2 - Public speaking and presentation skills (I): speech design and development

 

Module 3 - Public speaking and presentation skills (II) speech development and “in-class contest”


Intended Learning Outcomes (ILO)

KNOWLEDGE AND UNDERSTANDING

At the end of the course student will be able to...
  • Understand individual differences in team-based activities.
  • Identify the distinctive elements of an effective and inclusive communication in multicultural environments.
  • Differentiate an effective communication from a non effective one.

APPLYING KNOWLEDGE AND UNDERSTANDING

At the end of the course student will be able to...
  • Appreciate individual differences in team-based activities.
  • Experiment with the distinctive elements of an effective and inclusive communication in multicultural environments.
  • Develop an effective communication.

Teaching methods

  • Lectures
  • Collaborative Works / Assignments

DETAILS

Attendance is warmly encouraged because the aim is to sensitize students to the topics covered in the classroom through an active-learning approach. If the student is not able to attend all the sessions of the seminar, he/she will have to do the exam as not-attending student.

 

In order to be considered 'attending', the student should attend the 100% of the seminar (8 out 8 sessions).


Assessment methods

  Continuous assessment Partial exams General exam
  • Active class participation (virtual, attendance)
x    

ATTENDING STUDENTS

Because of the active interaction and the continuous feedback (from peers and instructors), attending students are evaluated on the basis of their active and continuous contribution throughout the entire duration of the seminars (es. preparation of the presentation message, presentation design, peer feedback with other students,...).

  • Final evaluation: pass/fail.

 

In order to be considered 'attending', the student should attend the 100% of the seminar (8 out 8 sessions).


NOT ATTENDING STUDENTS

Not-attending students are evaluated through a written exam (multiple choice) entirely based on the readings indicated in the 'teaching material' section'. The exam is aimed at evaluating students’ ability to recognize the main elements that characterize effective teamwork and influential presentations.

 

The not-attending exam will be entirely based on the following readings:

  • Gratton, L., & Erickson, T. J. (2007). Eight ways to build collaborative teams. Harvard Business Review85(11), 100.
  • Hughes, J., & Weiss, J. (2007). Want collaboration? Accept–and actively manage–conflict. Harvard Business Review.
  • Ibarra, H., & Hansen, M. T. (2011). Are you a collaborative leader. Harvard Business Review89(7/8), 68-74.
  • Abele, J. (2011). Bringing minds together. Harvard Business Review89(7-8), 86-93.
  • McDermott, R., & Archibald, D. (2010). Harnessing your staff’s informal networks. Harvard Business Review88(3), 82-89.
  • Hansen, M. T. (2009). When internal collaboration is bad for your company. Harvard Business Review87(4), 82-88.
  • Pisano, G. P., & Verganti, R. (2008). Which kind of collaboration is right for you. Harvard Business Review86(12), 78-86.

 

Final evaluation: pass/fail.


Teaching materials


ATTENDING STUDENTS

Materials distributed in class and instructor’s slides.


NOT ATTENDING STUDENTS

The not-attending exam will be entirely based on the following readings:

  • Gratton, L., & Erickson, T. J. (2007). Eight ways to build collaborative teams. Harvard Business Review85(11), 100.
  • Hughes, J., & Weiss, J. (2007). Want collaboration? Accept–and actively manage–conflict. Harvard Business Review.
  • Ibarra, H., & Hansen, M. T. (2011). Are you a collaborative leader. Harvard Business Review89(7/8), 68-74.
  • Abele, J. (2011). Bringing minds together. Harvard Business Review89(7-8), 86-93.
  • McDermott, R., & Archibald, D. (2010). Harnessing your staff’s informal networks. Harvard Business Review88(3), 82-89.
  • Hansen, M. T. (2009). When internal collaboration is bad for your company. Harvard Business Review87(4), 82-88.
  • Pisano, G. P., & Verganti, R. (2008). Which kind of collaboration is right for you. Harvard Business Review86(12), 78-86.
Last change 29/05/2025 09:36