Course 2023-2024 a.y.

20425 - BUSINESS PROCESS MANAGEMENT AND MODELLING

Department of Management and Technology

Course taught in English
Go to class group/s: 31
CLMG (6 credits - I sem. - OP  |  SECS-P/10) - M (6 credits - I sem. - OP  |  SECS-P/10) - IM (6 credits - I sem. - OP  |  SECS-P/10) - MM (6 credits - I sem. - OP  |  SECS-P/10) - AFC (6 credits - I sem. - OP  |  SECS-P/10) - CLELI (6 credits - I sem. - OP  |  SECS-P/10) - ACME (6 credits - I sem. - OP  |  SECS-P/10) - DES-ESS (6 credits - I sem. - OP  |  SECS-P/10) - EMIT (6 credits - I sem. - OP  |  SECS-P/10) - GIO (6 credits - I sem. - OP  |  SECS-P/10) - DSBA (6 credits - I sem. - OP  |  SECS-P/10) - PPA (6 credits - I sem. - OP  |  SECS-P/10) - FIN (6 credits - I sem. - OP  |  SECS-P/10) - CYBER (6 credits - I sem. - OP  |  SECS-P/10)
Course Director:
FERDINANDO PENNAROLA

Classes: 31 (I sem.)
Instructors:
Class 31: FERDINANDO PENNAROLA


Mission & Content Summary

MISSION

The course addresses the methods and techniques required to analyze, design, implement, automate, and evaluate business processes. Structured along the phases of the Business Process Management (BPM) life cycle, students learn to analyze organizational performance from a process perspective, redesign processes using value-focused techniques, design workflows and implement them in BPM systems, simulate new process designs, and create process analytics applications using dashboards. The course leads students from a) process discovery through conceptual and technical process design, b) through the implementation and management of workflows, c) to the structure of process-aware information systems.

CONTENT SUMMARY

The course illustrates tools, languages and architectures to map and model business processes. Key content are the following:

  • The need to focus on business processes.
  • Organizing for process improvements.
  • Tools, languages and architectures to map processes.
  • Measuring and describing processes.
  • Process modeling foundations. Improving processes.
  • Process benchmarking and process simulation.

Intended Learning Outcomes (ILO)

KNOWLEDGE AND UNDERSTANDING

At the end of the course student will be able to...
  • The need to focus on business processes.
  • Organizing for process improvements.
  • Tools, languages and architectures to map processes.
  • Measuring and describing processes.
  • Process modeling foundations. Improving processes.
  • Process benchmarking and process simulation.

APPLYING KNOWLEDGE AND UNDERSTANDING

At the end of the course student will be able to...

Assess the efficiency and effectiveness of an organization from a process perspective, conduct process improvement projets, and determine the role of technology in supporting corporate processes. Business process management is based on the observation that each product or service that a company provides to the market is the outcome of a number of activities performed. Business processes are the key instruments to organize these activities and improve teh understanding of the interrelation.


Teaching methods

  • Face-to-face lectures
  • Guest speaker's talks (in class or in distance)
  • Company visits
  • Exercises (exercises, database, software etc.)
  • Case studies /Incidents (traditional, online)

DETAILS

This course matches theory with hands-on exercises (either individual assignments or group based) and homework while integrating some core concepts from MIS. The course is delivered as a set of lectures, in-class and homework exercises and a group based research on BPM. Hands on experience on BPM Modeling software tools are experienced with ad-hoc sessions in Bocconi computer labs.

  • Attending students are challenged by a real life client organization in a BPM redesign, to be delivered at the end of the course. Company visits are organized and student teams are assisted both by faculty and company tutors.
  • Attending students learn and use BPM professional software tools (available on Bocconi computer labs) to deliver their final project.

Assessment methods

  Continuous assessment Partial exams General exam
  • Written individual exam (traditional/online)
     x
  • Group assignment (report, exercise, presentation, project work etc.)
     x

ATTENDING STUDENTS

Summary of evaluation criteria for attending students

Attending students will receive an individual evaluation at the end of the course composed as follows:

-       Company Process design and management project (teamwork activity) = 50%

-       In-class process design and management exercise (teamwork activity) = 10%

-       Final exam (individual) = 40%

-       Class participation (individual) +1/30 to max 5 students

-       Individual take home exercises (individual, no evaluation)

 

A “pass course” is issued ONLY in case each one of the above grades is >= 18/30.


NOT ATTENDING STUDENTS

final exam


Teaching materials


ATTENDING STUDENTS

Attending students, that will regularly access on-line resources, will prepare: 

-       Readings and cases available online through E-Learning.

-       Davis R., Aris design platform: getting started with BPM, Springer 2008, Berlin


NOT ATTENDING STUDENTS

Non-attending students:

P. Harmon, Business process change, Third Edition, Elsevier, 2014, Waltham MA, Usa

Last change 30/05/2023 13:48