Course 2008-2009 a.y.



Department of Social and Political Sciences

Course taught in English

Go to class group/s: 31
MM-LS (6 credits - I sem. - AI) - AFC-LS (6 credits - I sem. - AI) - CLAPI-LS (6 credits - I sem. - AI) - CLEFIN-LS (6 credits - I sem. - AI) - CLELI-LS (6 credits - I sem. - AI) - DES-LS (6 credits - I sem. - AI) - CLG-LS (6 credits - I sem. - AI) - M-LS (6 credits - I sem. - AI) - IM-LS (6 credits - I sem. - AI) - ACME-LS (6 credits - I sem. - AI) - EMIT-LS (6 credits - I sem. - AI)
Course Director:

Classes: 31 (I sem.)
Class 31: GRETA NASI

Course Objectives

Different types of innovations in government has the potential for supporting its institutional change. A particular type of innovation in governments refers to the strategic employment of ICT to enhance the reform process of government at three levels: within a government, among governments, between government and third non-governmental parties. This course examines how governments, in Europe and around the world, are designing and implementing innovation strategies, both at a national and local level, and it analyses the impact of ICT on government's strategies, organization, relationship with stakeholders and overall performance.  Throughout the course students have the opportunity to meet with practitioners from the ICT industry for the public sector as well as with public managers who are currently experiences technological innovation processes.

Upon completing this course students know how to develop and implement an innovation strategy, and ICT innovations in particular; how to address such critical concerns as strategic ICT management, organizational change for eGovernment projects, change management issues, digital divide, security and privacy; how to assess the impacts and the performance of strategies for enterprise-wide information management.

Course Content Summary

It provides concepts for managing innovations in the public sector, including:

  • an analytical framework of technology enactment meant to discuss adequately the relationship between the strategic and organizational perspectives;
  • strategies to extend government service online, transform operational and bureaucratic procedures, and allow citizens to interact more directly with governments;
  • different approaches to manage collaborative relationships, partnerships and cross-boundary networks;
  • tools and capabilities to plan and develop an information strategy;
  • peculiarities of project management methodologies applied to IT projects in the public sector;
  • egovernment strategy formulation in developing countries;
  • IT innovations in different sub-sectors of the public sector including international institutions, non-profit and healthcare sectors.

Detailed Description of Assessment Methods

The assessment methodology is different for students that attend class and for those that do not attend class.

Assessment Methodology for students that attend class

The final grade is determined by weighting grades for the following components:

  • 20% Case study discussion
  • 40% Individual Assignments and group projects
  • 40% Written Final exam

Dates and times will be posted in the University exam timetable.


Assessment Methodology for students that do not attend class

Written exam.


R. Heeks, Implementing and managing eGovernment, SAGE 2006

Course pack prepared by the instructor.

Exam textbooks & Online Articles (check availability at the Library)
Last change 10/06/2008 14:18