Course 2010-2011 a.y.



Department of Management and Technology

Course taught in English

Go to class group/s: 31
CLMG (6 credits - II sem. - OP  |  SECS-P/10) - M (6 credits - II sem. - OP  |  SECS-P/10) - IM (6 credits - II sem. - OP  |  SECS-P/10) - MM (6 credits - II sem. - OP  |  SECS-P/10) - AFC (6 credits - II sem. - OP  |  SECS-P/10) - CLAPI (6 credits - II sem. - OP  |  SECS-P/10) - CLEFIN-FINANCE (6 credits - II sem. - OP  |  SECS-P/10) - CLELI (6 credits - II sem. - OP  |  SECS-P/10) - ACME (6 credits - II sem. - OP  |  SECS-P/10) - DES-ESS (6 credits - II sem. - OP  |  SECS-P/10) - EMIT (6 credits - II sem. - OBS  |  SECS-P/10)
Course Director:

Classes: 31 (II sem.)

Course Objectives

Information technology services (consulting + outsourcing) account for 16% of all exports of India, according to the Economist, a country that with giants like Infosys, Wipro and Tata Consulting has made IT Services their flagship industry in the international competition. This bunch of new aggressive competitors (the Indian "Tigers") are now earthquaking the competitive landscape of consulting firms like Accenture, IBM Global Services, Cap Gemini, Deloitte, A.T. Kearney. IT consulting is a reality managers cannot avoid: the competence in designing and running information systems is often provided by skilled service based organizations that master information technologies and do both the strategic and operative work for you. Thus lots of the innovation and capital investments pass through the complex relationship established by clients and their IT partners.

The management consulting field is dominated by IT services. This course provides a framework for managing IT consulting projects assuming either the perspective of the service provider (the IT Consulting firm) and the client. Understanding what IT consulting ultimately is requires a focusing on what are the tools used by these organizations, their models and service approaches: business processes redesign, information system design, ERP implementation, change management, outsourcing. The learning experience includes training on process design tools like Aris and Sap, two of the leading software platforms in businesses.

Course Content Summary

  • Professional service firm management: definitions and characteristics
  • The role of IT services in the service economy: a global outlook of a global industry
  • Preparing / answering to a Request for Proposal from a major client
  • Business process redesign tools: an organizational perspective with the Aris platform
  • Feasibility studies, business requirements and outsourcing
  • ERP Implementation

Detailed Description of Assessment Methods

For attending students
Students will be assessed on the basis of the results achieved in a written exam and in a group work.
No partial exams are scheduled.

For non attending students
Written exam. The exam will deal with two textbooks.
No partial exams are scheduled.


For attending students
  • Readings and cases available online through web-learning;
  • N. Carr, The Big Switch: Rewiring the World from Edison to Google, Norton Company, 2008.

For non attending students

  • D. AVISON, G. FITZGERALD, Information System Development, McGraw Hill, 4th edition, 2006.
Exam textbooks & Online Articles (check availability at the Library)
Last change 20/04/2010 14:26