20161 - PERFORMANCE MEASUREMENT
ARIELA CAGLIO
Synchronous Blended: Lessons in synchronous mode in the classroom (for a maximum of one hour per credit in remote mode)
Mission & Content Summary
MISSION
CONTENT SUMMARY
The most important topics we consider during this course are the following:
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The use of different control forms, including performance measurement and control systems
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The link between performance measurement and control systems and financial accounting
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The design of performance measurement and control systems consistently with strategies and organizational choices
- The preparation of profit plans and their use to control and evaluate a firm’s performance
- The use of strategic profitability analysis to interpret and drive organizational units’ as well as managers’ performance
- The use of transfer prices in managing business units of multinational companies
- The definition and use of non-financial and ESG (environmental, social and governance) performance indicators and the design of integrated reporting systems
- The calculation and application of value-based measures
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The use of data analytics for performance measurement
- The identification of the behavioural and organisational consequences of using performance measurement and performance incentives for motivating managers and employees
Intended Learning Outcomes (ILO)
KNOWLEDGE AND UNDERSTANDING
- Recognize the key elements related to the design and functioning of performance measurement and control systems (PM&CS) from a theoretical viewpoint.
- Identify the relations between strategy and performance measurement and control systems (PM&CS).
- Interpret the interactions and trade-offs between strategy and performance measurement and control systems (PM&CS).
APPLYING KNOWLEDGE AND UNDERSTANDING
- Demonstrate those technical skills related to some specific PM&CS and tools, such as profit plans, variance analysis, transfer pricing systems, the balanced-scorecard and value-based reporting from the perspective of managers (both functional/business units and corporate ones).
- Apply the acquired technical knowledge to solve real-life problems experienced by companies having to design and use specific performance measurement and control systems (PM&CS) and related measurement techniques.
- Use a formal language for the explanation of performance measurement and control systems (PM&CS) issues and enhance their communication skills.
- Face problems and questions related to performance measurement and control systems (PM&CS) through analytical reasoning and critical thinking.
Teaching methods
- Face-to-face lectures
- Online lectures
- Guest speaker's talks (in class or in distance)
- Case studies /Incidents (traditional, online)
- Group assignments
- Interactive class activities on campus/online (role playing, business game, simulation, online forum, instant polls)
DETAILS
The learning experience of this course includes, in addition to face-to-face lectures, case discussions, group works, real examples and interactions with guest speakers from companies that are coping with specific PM&CS issues.
As we use case studies and simulations, describing “real-life” situations and showing that there are several possible solutions to multifaceted problems, students deal with the identification and analysis of complex, open-ended issues. This is expected to enhance their ability to sift through information. To identify the salient issues is a vital skill in business today as managers in practice face the problem of dealing with large volumes of written material. The cases required for this course should thus be seen as important preparation for their career. Besides, to actively participate to case discussion and interact with guest speakers, students need to use their communication and interpersonal skills. Finally, for group case discussions and assignment preparation, students work as a member of a team in analysing problems, searching for relevant information and preparing reports and presentations.
Assessment methods
Continuous assessment | Partial exams | General exam | |
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ATTENDING AND NOT ATTENDING STUDENTS
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Teaching materials
ATTENDING AND NOT ATTENDING STUDENTS
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