5225 - MANAGEMENT OF HUMAN CAPITAL SERVICES

Investing in people is crucial in building up economic competitive advantages and in improving social well-being. Health and education are the main factors which develop and maintain human capital.
These major sectors of industrialized economies are rapidly growing, are undergoing structural changes and present major policy and management challenges.
The course provides an international overview of these two interconnected sectors and focuses on the management and policy issues that make them unique from other industries. The course is for students interested in being exposed to economic sectors that are essential for social development and that require specific management competencies.

The course is especially relevant to students who are interested in the application of management practices to social enterprises. The course is dynamic and interactive. Various classes will use case studies and supplementary readings as a basis for class discussions and group exercises.

• Introduction to the main features of health, education and social care from an economic and management perspective
• International comparisons of organizational arrangements, funding systems and governance models of health and education system
• Process and power in social policy
• The role of non profit and government organizations
• Network management and governance systems
• Performance measurement and evaluation
• Professionalism and its impact on human resource management
• Knowledge management
• Managing diversity and motivation

Attending students
The final grade will reflect the performance during the semester and will be based on the following criteria 

• Class presentations (20%)
• Three case reports (40%)
• In-class final examination (40%)

Non-attending students
The final grade will be based on a comprehensive oral exam.

• G. WALT, Health Policy. An Introduction to Process and Power, London, Zed Books.

A list of additional readings will be made available at the beginning of the course (they will be specified in the syllabus).