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Course 2016-2017 a.y.

20323 - IT MANAGEMENT


CLMG - M - IM - MM - AFC - CLEFIN-FINANCE - CLELI - ACME - DES-ESS - EMIT - GIO
Department of Management and Technology

Course taught in English


Go to class group/s: 31

CLMG (6 credits - I sem. - OP  |  SECS-P/10) - M (6 credits - I sem. - OP  |  SECS-P/10) - IM (6 credits - I sem. - OP  |  SECS-P/10) - MM (6 credits - I sem. - OP  |  SECS-P/10) - AFC (6 credits - I sem. - OP  |  SECS-P/10) - CLEFIN-FINANCE (6 credits - I sem. - OP  |  SECS-P/10) - CLELI (6 credits - I sem. - OP  |  SECS-P/10) - ACME (6 credits - I sem. - OP  |  SECS-P/10) - DES-ESS (6 credits - I sem. - OP  |  12 credits SECS-P/10) - EMIT (6 credits - I sem. - OP  |  SECS-P/10) - GIO (6 credits - I sem. - OP  |  SECS-P/10)
Course Director:
PAOLA BIELLI

Classes: 31 (I sem.)
Instructors:
Class 31: PAOLA BIELLI


Course Objectives
Decisions about the use of Information and Communication Technologies (ICT) in organisations involves both ICT specialists (in particular, the Chief Information Officer - CIO) and managers at the user side. This course identifies some of the most relevant issues in the ICT field and analyses the decision process, taking into account its financial, organizational, competitive and technical drivers. Several real situations are presented to students who are expected to play the role of the technical or business decision maker, to assess the consequences of the several options available and to take a decision. The final decisions are compared and commented in class supported by CIOs who have already faced similar situations in their career.
Some of the issues discussed in the course are:
  • Financially and strategically justifying an ICT investment.
  • Assessing ICT outsourcing for projects and services.
  • Software and ICT partner selection.
  • Interacting with the top management and the peers for a CIO.
  • Assessing the skills and profile of ICT specialists.
  • Introducing technology innovation to support business.

Course Content Summary
  • Fundamentals of IT management.
  • ICT decisions in organizations: financial and organizational implications. 
  • The so called return of ICT investments.
  • Outsourcing and offshoring of I.S. processes
  • Job profiles and skills in ICT.
  • Organising the I.S. unit 

Detailed Description of Assessment Methods
For non attending students:
Written exam, open questions.

For attending students:
Attending students will receive an individual evaluation at the end of the course composed as follows:
  • Group project (teamwork activity) = 35%
  • In-class presentation and contribution (individual) = 5%
  • Final exam (individual) = 60%
A pass course is issued ONLY in case each one of the above grades is >= 18/30.

Textbooks
  • T.D. AUSTIN, R.L. NOLAN, S. O'DONNEL, The Adventures of an IT Leader, HBR Press, 2009. (Kindle edition available)
  • Roberts D., Watson B., Cramm S., Confessions of a Successful CIO: How the Best CIOs Tackle Their Toughest Business Challenges (Wiley CIO) 2014.

For attending students:
Attending students, that will regularly access on-line resources, will prepare.
  • T.D. AUSTIN, R.L. NOLAN, S. O'DONNEL, The Adventures of an IT Leader, HBR Press, 2009.
  • The reading package for attending students (weblearning).
Last change 14/06/2016 12:58