Course 2010-2011 a.y.
20292 - INNOVATION IN SERVICES
CLMG - M - IM - MM - AFC - CLAPI - CLEFIN-FINANCE - CLELI - ACME - DES-ESS - EMIT
Department of Management and Technology
Course taught in English
Go to class group/s: 31
CLMG (6 credits - I sem. - OP | SECS-P/06) - M (6 credits - I sem. - OP | SECS-P/06) - IM (6 credits - I sem. - OP | SECS-P/06) - MM (6 credits - I sem. - OP | SECS-P/06) - AFC (6 credits - I sem. - OP | SECS-P/06) - CLAPI (6 credits - I sem. - OP | SECS-P/06) - CLEFIN-FINANCE (6 credits - I sem. - OP | SECS-P/06) - CLELI (6 credits - I sem. - OP | SECS-P/06) - ACME (6 credits - I sem. - OP | SECS-P/06) - DES-ESS (6 credits - I sem. - OP | SECS-P/06) - EMIT (6 credits - I sem. - OP | SECS-P/06)
Course Objectives
The course aims at providing students with an understanding of the characteristics and dynamics of innovation in the service sectors. In this context, it puts emphasis on the economic and social relevance of the service sectors and their role as innovative actors within the economy; it highlights the specificities of services and the differences across service activities; it identifies the specificities of innovation in service sectors as compared to manufacturing sectors and discusses ways of measuring innovations in services.
Course Content Summary
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Part I: The service sectors in the economy.
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Part II: Main features of service activities and their implications for innovation.
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Part III: Measuring innovation in services.
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Part IV: Case studies in services.
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Services based upon large scale physical networks.
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Services based upon information networks.
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Science-based and specialised technology service suppliers.
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Personal services and public/social services .
Detailed Description of Assessment Methods
- 50% group presentations and reports on the cases;
- 50% written exam.
Textbooks
For attending students
- Course readings will be made available at the beginning of the semester. Lecture notes will be uploaded on the learning space platform after each lecture.
For not attending students
- Course readings and lecture notes;
- R. BARRAS, Interactive Innovation in Financial and Business Services: the Vanguard of the Service Revolution, Research Policy 19, 215-237, 1990;
- J. SUNDBO, F. ORFILA-SINTES, F. SORENSEN, The Innovative Behaviour of Tourism Firms - Comparative Studies of Denmark and Spain, Research Policy 36, 88-106, 2007;
- B.S. TETHER, C. HIPP, L. MILES, Standardisation and Particularisation in Services: Evidence from Germany, Research Policy 30, 1115-1138, 2001;
- U. SCHMOCH, Service Marks as Novel Innovation Indicator, Research Evaluation 12 (2), 149-156, 2003.
Last change 19/04/2010 13:40