20209 - IT CONSULTING
CLMG - M - IM - MM - AFC - CLAPI - CLEFIN-FINANCE - CLELI - ACME - DES-ESS - EMIT
Course taught in English
Go to class group/s: 31
The management consulting field is dominated by IT services. This course provides a framework for managing IT consulting projects assuming either the perspective of the service provider (the IT Consulting firm) and the client. Understanding what IT consulting ultimately is requires a focusing on what are the tools used by these organizations, their models and service approaches: business processes redesign, information system design, ERP implementation, change management, outsourcing. The learning experience includes training on process design tools like Aris and Sap, two of the leading software platforms in businesses.
- Professional service firm management: definitions and characteristics
- The role of IT services in the service economy: a global outlook of a global industry
- Preparing / answering to a Request for Proposal from a major client
- Business process redesign tools: an organizational perspective with the Aris platform
- Feasibility studies, business requirements and outsourcing
- ERP Implementation
For attending students
Students will be assessed on the basis of the results achieved in a written exam and in a group work.
No partial exams are scheduled.
For non attending students
Written exam. The exam will deal with two textbooks.
No partial exams are scheduled.
- Readings and cases available online through web-learning;
- N. Carr, The Big Switch: Rewiring the World from Edison to Google, Norton Company, 2008.
For non attending students
- D. AVISON, G. FITZGERALD, Information System Development, McGraw Hill, 4th edition, 2006.